Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving 
your item to request a return.

Please note: this 30-day return policy applies to items purchased at full 
price only. Items bought at a discounted or promotional price — including 
sale prices, bundle offers and coupon-code purchases — are final sale and are 
not eligible for return or refund under this policy. This does not affect the 
rights described in "Damages and issues" or in the European Union section below.

To be eligible for a return, your item must be in the same condition that you 
received it, unworn or unused, with tags, and in its original packaging. 
You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@sanelius.com with your order number. 
If your return is accepted, we'll email you the return address together with 
instructions on how and where to send your package. Please do not send anything 
back before contacting us — items sent back to us without first requesting a 
return will not be accepted.

You can always contact us for any return question at contact@sanelius.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item 
is defective, damaged, or if you receive the wrong item, so that we can evaluate 
the issue and make it right.

This also applies if your parcel never reaches you — if it is lost in transit, 
returned to us, or arrives empty or incomplete, contact us and we will put it 
right. These cases are covered regardless of whether the item was purchased at 
a promotional price.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, 
flowers, or plants), custom products (such as special orders or personalized 
items), and personal care and intimate hygiene goods. For health and hygiene 
reasons, our rings cannot be returned once they have been unsealed or used. 
We also do not accept returns for hazardous materials, flammable liquids, or 
gases. Please get in touch if you have questions or concerns about your 
specific item.

Unfortunately, we cannot accept returns on sale items, promotional or bundle 
purchases, or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, 
and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European 
Union, you have the right to cancel or return your order within 14 days, for any 
reason and without a justification. As above, your item must be in the same 
condition that you received it, unworn or unused, with tags, and in its original 
packaging. You'll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we've received and inspected your return, and let you 
know if the refund was approved or not. If approved, you'll be automatically 
refunded on your original payment method within 10 business days. Please 
remember it can take some time for your bank or credit card company to process 
and post the refund too.

If more than 15 business days have passed since we've approved your return, 
please contact us at contact@sanelius.com.